In addition to helping when you have a dispute with a co-worker, the ombuds can support you in meeting your responsibilities as a manager. There are several advantages to using an ombuds when people reporting to you are experiencing difficult or delicate situations.
Joëlle Thibault suggests three golden rules to handle conflicts within your team more easily. When you contact her, the objective is always to mobilize your teams around benevolent leadership and to resolve tensions in an effective and lasting way.
Joëlle can help managers prevent incidents and manage difficult situations through sound advice. For example, she can review with you the best practices that apply in specific cases, such as identifying the sources of a dispute within the team or dealing with a complex situation.
She can offer coaching sessions to managers to help them take charge of specific situations and intervene more effectively. For example, Joëlle can explore practices with you that contribute to resolving situations in a sustainable manner.
Joëlle can help you in delicate situations by intervening with team members through mediation. She can also intervene directly as a third party to defuse complex or potentially explosive situations.
To illustrate the approach she uses to accompany you, here is a series of audio exchanges between Joëlle Thibault and managers who are called on to deal with a variety of difficult situations. These fictitious interviews are based on an amalgam of real-life experiences.
Intervention in the case of an unhealthy climate within a team. Joëlle explains how collecting anonymous information helps to identify issues and possible solutions.
Joëlle intervenes following a disagreement between two employees that the manager wants to defuse. Joëlle initiates coaching.
Interaction between Joëlle and a manager
As a key figure in an organization’s resources, Joëlle Thibault plays a unique and complementary role compared to other options made available to employees.
Appointments are offered via the GOrendezvous platform. You can also make appointments by email (joelle@yourombuds.ca) or by phone (1-833-902-8696). For more privacy, we encourage you to use a personal email address. Looking forward to meeting you!
Appointment is offered via the GOrendezvous platform. You can also do so by email (joelle@yourombuds.ca) or by phone (1-833-902-8696). For more privacy, we encourage you to use a personal email address. Looking forward to meeting you!